Last year, the Canadian Radio-Television and Telecommunications Commission (CRTC) ordered all Canadian telecom service providers to implement universal network-level call blocking by December 19, 2019. This is part of the CRTC’s effort to protect Canadians against certain types of unsolicited calls by blocking calls when call display information is blatantly inaccurate.
To comply with this decision, ONTERA will implement universal network-level call blocking starting November 6, 2019. Please note that other Canadian telecom services providers could do so at any time before the CRTC’s deadline.
These telephone numbers often encompass various types of unwanted, unsolicited, spoofed, or spam phone calls, such as illegitimate marketing (e.g. free cruise offers), and typically originate from telemarketers not registered with the National Do Not Call List (NDNCL).
A spoofed number can appear as a string of digits, such as 000 000-0000, a random number, or the number of a company, person or government entity.Telemarketers making sales calls to customers in Canada have an obligation to accurately identify themselves. Callers who use technology to spoof their call display with inaccurate, false or misleading information violate this requirement.
UNCB should help reduce the number of unsolicited calls received by Canadians, although it will not block all unsolicited calls.
If you are currently using nonconforming telephone numbers, your equipment will need to be reprogrammed so that your calls are not blocked. You can call 1 800 565-6200 to check if your telephone number is nonconforming.
If you require any support understanding the new call blocking rules, identifying noncompliant telephone numbers, assessing your options or modifying your equipment’s configuration, please contact firstname.lastname@example.org (if in Ottawa, Québec or Atlantic Canada) or email@example.com (if in Ontario, except Ottawa, or Western Canada), or request a callback.
Please see the Compliance and Enforcement and Telecom Regulatory Policy CRTC 2018-484 online at https://crtc.gc.ca/eng/archive/2018/2018-484.htm