{"id":1166,"date":"2024-11-01T14:56:02","date_gmt":"2024-11-01T19:56:02","guid":{"rendered":"https:\/\/www.ontera.ca\/?page_id=1166"},"modified":"2026-01-09T10:56:55","modified_gmt":"2026-01-09T16:56:55","slug":"share-a-concern","status":"publish","type":"page","link":"https:\/\/www.ontera.ca\/fr\/share-a-concern\/","title":{"rendered":"Pour nous joindre"},"content":{"rendered":"
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Comment signaler un probl\u00e8me?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Nous nous effor\u00e7ons chaque jour d\u2019offrir un service \u00e0 la client\u00e8le exceptionnel, mais nous savons qu\u2019il y a toujours place \u00e0 l\u2019am\u00e9lioration. C\u2019est pourquoi nous vous facilitons la t\u00e2che lorsque vous voulez nous faire part de vos pr\u00e9occupations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

\u00c9tape 1 -<\/strong> Communiquez avec le Service \u00e0 la client\u00e8le<\/a> o\u00f9 un repr\u00e9sentant du service \u00e0 la client\u00e8le disposant de votre dossier peut vous aider. Si vous n\u2019\u00eates pas satisfait, ce dernier transmettra vos informations au chef d\u2019\u00e9quipe responsable qui vous recontactera dans un d\u00e9lai de 5 jours ouvrables.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

\u00c9tape 2 -<\/strong> Si vous n\u2019\u00eates toujours pas satisfait, demandez alors le Gestionnaire principal - Service \u00e0 la client\u00e8le. \u00c0 d\u00e9faut d\u2019entente avec ce dernier, vous pouvez communiquer avec le Directeur \u2013 Service \u00e0 la client\u00e8le.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

\u00c9tape 3 -<\/strong> Si vous n\u2019\u00eates pas satisfait apr\u00e8s avoir communiqu\u00e9 avec les repr\u00e9sentants de la compagnie, vous pouvez vous adresser \u00e0 l\u2019un des organismes suivants :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Pour les services r\u00e9glement\u00e9s :<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Adressez-vous par \u00e9crit au Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes (CRTC)<\/a> \u00e0 l\u2019adresse :<\/p>

CRTC
a\/s Secr\u00e9taire g\u00e9n\u00e9ral
Ottawa, Ontario
K1A 0N2<\/p>

Vous pouvez \u00e9galement vous adresser au CRTC par t\u00e9l\u00e9phone, au num\u00e9ro sans frais 1\u2011877\u2011249\u20112782<\/a>.<\/p>

Le Conseil de la radiodiffusion et des t\u00e9l\u00e9communications canadiennes est un organisme ind\u00e9pendant du gouvernement canadien, qui est responsable de la r\u00e9glementation des activit\u00e9s des soci\u00e9t\u00e9s de t\u00e9l\u00e9communications.<\/p>

La compagnie vous prie de faire parvenir une copie de votre lettre au Sp\u00e9cialiste principal \u2013 affaires r\u00e9glementaires de l\u2019entreprise, soit par t\u00e9l\u00e9copieur (613) 560-0472 ou par courriel regulatory@bell.ca<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Pour les services non r\u00e9glement\u00e9s :<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Adressez-vous \u00e0 la Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST).<\/p>

La CPRST est un organisme ind\u00e9pendant ayant pour mandat de r\u00e9gler les plaintes des particuliers au sujet de leurs services de t\u00e9l\u00e9com et de t\u00e9l\u00e9 et les plaintes des petites entreprises au sujet de leur services de t\u00e9l\u00e9com, et ce gratuitement. Si vous avez une plainte au sujet de vos services t\u00e9l\u00e9phoniques, d\u2019internet ou de t\u00e9l\u00e9, vous devez d\u2019abord tenter de la r\u00e9gler directement avec votre fournisseur de services. Si vous l\u2019avez fait et que vous n\u2019\u00eates pas parvenu \u00e0 r\u00e9gler la plainte de mani\u00e8re satisfaisante, la CPRST pourrait vous aider. Pour en savoir davantage sur la CPRST, vous pouvez consulter son site web \u00e0 www.ccts\u2011cprst.ca<\/a> ou composer le num\u00e9ro sans frais 1\u2011888\u2011221\u20111687<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

How to share a concern with us? We strive to provide outstanding customer service each and everyday, but we realize that there\u2019s always room for improvement. That\u2019s why we\u2019re making it easy for you to share your concerns with us. Step 1 – Contact Customer Services and a customer service representative will be able to […]<\/p>\n

Read More… from Share a Concern<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1166","page","type-page","status-publish","hentry"],"yoast_head":"\nShare a Concern - Ontera<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ontera.ca\/fr\/share-a-concern\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Share a Concern - Ontera\" \/>\n<meta property=\"og:description\" content=\"How to share a concern with us? We strive to provide outstanding customer service each and everyday, but we realize that there\u2019s always room for improvement. That\u2019s why we\u2019re making it easy for you to share your concerns with us. Step 1 – Contact Customer Services and a customer service representative will be able to [...]Read More... from Share a Concern\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ontera.ca\/fr\/share-a-concern\/\" \/>\n<meta property=\"og:site_name\" content=\"Ontera\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-09T16:56:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ontera.ca\/wp-content\/uploads\/2026\/01\/ccts-logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"468\" \/>\n\t<meta property=\"og:image:height\" content=\"189\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimation du temps de lecture\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.ontera.ca\/share-a-concern\/\",\"url\":\"https:\/\/www.ontera.ca\/share-a-concern\/\",\"name\":\"Share a Concern - Ontera\",\"isPartOf\":{\"@id\":\"https:\/\/www.ontera.ca\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.ontera.ca\/share-a-concern\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.ontera.ca\/share-a-concern\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.ontera.ca\/wp-content\/uploads\/2026\/01\/ccts-logo.png\",\"datePublished\":\"2024-11-01T19:56:02+00:00\",\"dateModified\":\"2026-01-09T16:56:55+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.ontera.ca\/share-a-concern\/#breadcrumb\"},\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.ontera.ca\/share-a-concern\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\/\/www.ontera.ca\/share-a-concern\/#primaryimage\",\"url\":\"https:\/\/www.ontera.ca\/wp-content\/uploads\/2026\/01\/ccts-logo.png\",\"contentUrl\":\"https:\/\/www.ontera.ca\/wp-content\/uploads\/2026\/01\/ccts-logo.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.ontera.ca\/share-a-concern\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.ontera.ca\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Share a Concern\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.ontera.ca\/#website\",\"url\":\"https:\/\/www.ontera.ca\/\",\"name\":\"Ontera\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.ontera.ca\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.ontera.ca\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.ontera.ca\/#organization\",\"name\":\"Ontera\",\"url\":\"https:\/\/www.ontera.ca\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\/\/www.ontera.ca\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.ontera.ca\/wp-content\/uploads\/2023\/09\/ontera.svg\",\"contentUrl\":\"https:\/\/www.ontera.ca\/wp-content\/uploads\/2023\/09\/ontera.svg\",\"width\":444,\"height\":65,\"caption\":\"Ontera\"},\"image\":{\"@id\":\"https:\/\/www.ontera.ca\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Share a Concern - Ontera","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ontera.ca\/fr\/share-a-concern\/","og_locale":"fr_CA","og_type":"article","og_title":"Share a Concern - Ontera","og_description":"How to share a concern with us? We strive to provide outstanding customer service each and everyday, but we realize that there\u2019s always room for improvement. That\u2019s why we\u2019re making it easy for you to share your concerns with us. Step 1 – Contact Customer Services and a customer service representative will be able to [...]Read More... from Share a Concern","og_url":"https:\/\/www.ontera.ca\/fr\/share-a-concern\/","og_site_name":"Ontera","article_modified_time":"2026-01-09T16:56:55+00:00","og_image":[{"width":468,"height":189,"url":"https:\/\/www.ontera.ca\/wp-content\/uploads\/2026\/01\/ccts-logo.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Estimation du temps de lecture":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.ontera.ca\/share-a-concern\/","url":"https:\/\/www.ontera.ca\/share-a-concern\/","name":"Share a Concern - Ontera","isPartOf":{"@id":"https:\/\/www.ontera.ca\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ontera.ca\/share-a-concern\/#primaryimage"},"image":{"@id":"https:\/\/www.ontera.ca\/share-a-concern\/#primaryimage"},"thumbnailUrl":"https:\/\/www.ontera.ca\/wp-content\/uploads\/2026\/01\/ccts-logo.png","datePublished":"2024-11-01T19:56:02+00:00","dateModified":"2026-01-09T16:56:55+00:00","breadcrumb":{"@id":"https:\/\/www.ontera.ca\/share-a-concern\/#breadcrumb"},"inLanguage":"fr-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ontera.ca\/share-a-concern\/"]}]},{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/www.ontera.ca\/share-a-concern\/#primaryimage","url":"https:\/\/www.ontera.ca\/wp-content\/uploads\/2026\/01\/ccts-logo.png","contentUrl":"https:\/\/www.ontera.ca\/wp-content\/uploads\/2026\/01\/ccts-logo.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.ontera.ca\/share-a-concern\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ontera.ca\/"},{"@type":"ListItem","position":2,"name":"Share a Concern"}]},{"@type":"WebSite","@id":"https:\/\/www.ontera.ca\/#website","url":"https:\/\/www.ontera.ca\/","name":"Ontera","description":"","publisher":{"@id":"https:\/\/www.ontera.ca\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ontera.ca\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-CA"},{"@type":"Organization","@id":"https:\/\/www.ontera.ca\/#organization","name":"Ontera","url":"https:\/\/www.ontera.ca\/","logo":{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/www.ontera.ca\/#\/schema\/logo\/image\/","url":"https:\/\/www.ontera.ca\/wp-content\/uploads\/2023\/09\/ontera.svg","contentUrl":"https:\/\/www.ontera.ca\/wp-content\/uploads\/2023\/09\/ontera.svg","width":444,"height":65,"caption":"Ontera"},"image":{"@id":"https:\/\/www.ontera.ca\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.ontera.ca\/fr\/wp-json\/wp\/v2\/pages\/1166","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ontera.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ontera.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ontera.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ontera.ca\/fr\/wp-json\/wp\/v2\/comments?post=1166"}],"version-history":[{"count":5,"href":"https:\/\/www.ontera.ca\/fr\/wp-json\/wp\/v2\/pages\/1166\/revisions"}],"predecessor-version":[{"id":1309,"href":"https:\/\/www.ontera.ca\/fr\/wp-json\/wp\/v2\/pages\/1166\/revisions\/1309"}],"wp:attachment":[{"href":"https:\/\/www.ontera.ca\/fr\/wp-json\/wp\/v2\/media?parent=1166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}