{"id":208,"date":"2023-10-23T15:40:08","date_gmt":"2023-10-23T20:40:08","guid":{"rendered":"https:\/\/wakemarketing.ca\/preview\/kmts\/?page_id=208"},"modified":"2025-06-04T08:27:37","modified_gmt":"2025-06-04T13:27:37","slug":"support","status":"publish","type":"page","link":"https:\/\/www.ontera.ca\/fr\/support\/","title":{"rendered":"Soutien"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"208\" class=\"elementor elementor-208\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a0b37a5 e-con-full e-flex e-con e-parent\" data-id=\"4a0b37a5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-375f5989 elementor-widget elementor-widget-template\" data-id=\"375f5989\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"577\" class=\"elementor elementor-577\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1026a425 e-flex e-con-boxed e-con e-parent\" data-id=\"1026a425\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-46260c6 e-flex e-con-boxed e-con e-parent\" data-id=\"46260c6\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b5cf96d e-con-full e-flex e-con e-child\" data-id=\"b5cf96d\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c9e8333 e-flex e-con-boxed e-con e-child\" data-id=\"c9e8333\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82bfe23 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"82bfe23\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Entrer en contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-959fc8c elementor-widget elementor-widget-text-editor\" data-id=\"959fc8c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour toutes les demandes, y compris l'inscription aux services Internet, au t\u00e9l\u00e9phone, aux plans longue distance et aux donn\u00e9es, veuillez appeler:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43af49f e-flex e-con-boxed e-con e-child\" data-id=\"43af49f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e770f6 elementor-widget elementor-widget-text-editor\" data-id=\"8e770f6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>1-888-5-ONTERA <\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2aa39f9 elementor-widget elementor-widget-text-editor\" data-id=\"2aa39f9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>(1-888-566-8372)<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd77d49 elementor-widget elementor-widget-text-editor\" data-id=\"bd77d49\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les demandes par e-mail, y compris les informations, la configuration du nouveau compte et les modifications de service existantes, peuvent \u00eatre envoy\u00e9es \u00e0 <a href=\"mailto:customer.service@ontera.ca\">customer.service@ontera.ca<\/a>.<\/p><p>Pour plus d\u2019informations et pour savoir <a href=\"https:\/\/www.ontera.ca\/fr\/share-a-concern\/\">comment signaler un probl\u00e8me<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a79bc8a e-con-full e-flex e-con e-child\" data-id=\"a79bc8a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3823918f elementor-widget-divider--view-line_text elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"3823918f\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<h3 class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tSERVICES PERSONNELS\t\t\t\t<\/h3>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<a class=\"elementor-element elementor-element-a8c4e5e e-flex e-con-boxed e-con e-child\" data-id=\"a8c4e5e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/www.fastsupport.com\/\" target=\"_blank\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18bd7ca elementor-widget elementor-widget-heading\" data-id=\"18bd7ca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Assistance \u00e0 distance<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d3e845 elementor-widget elementor-widget-text-editor\" data-id=\"2d3e845\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Connectez-vous \u00e0 l'autorisation de l'un de nos techniciens pour contr\u00f4ler \u00e0 distance votre ordinateur pour r\u00e9soudre votre probl\u00e8me.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-a020235 e-flex e-con-boxed e-con e-child\" data-id=\"a020235\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/www.fastsupport.com\/\" target=\"_blank\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5697103 elementor-widget elementor-widget-heading\" data-id=\"5697103\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Discussion en ligne<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5719334 elementor-widget elementor-widget-text-editor\" data-id=\"5719334\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Parlez en ligne avec l'un de nos techniciens.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c04cee6 elementor-widget-divider--view-line_text elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"3c04cee6\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tLES SERVICES AUX ENTREPRISES\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<a class=\"elementor-element elementor-element-f1b8bc6 e-flex e-con-boxed e-con e-child\" data-id=\"f1b8bc6\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/www.fastsupport.com\/\" target=\"_blank\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4524be4 elementor-widget elementor-widget-heading\" data-id=\"4524be4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Assistance \u00e0 distance<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f818f3 elementor-widget elementor-widget-text-editor\" data-id=\"2f818f3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Connectez-vous \u00e0 l'autorisation de l'un de nos techniciens pour contr\u00f4ler \u00e0 distance votre ordinateur pour r\u00e9soudre votre probl\u00e8me.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-e4bda2a e-flex e-con-boxed e-con e-child\" data-id=\"e4bda2a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/www.fastsupport.com\/\" target=\"_blank\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-070738e elementor-widget elementor-widget-heading\" data-id=\"070738e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Discussion en ligne<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-839f3ac elementor-widget elementor-widget-text-editor\" data-id=\"839f3ac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Parlez en ligne avec l'un de nos techniciens.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e91a761 e-flex e-con-boxed e-con e-parent\" data-id=\"6e91a761\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76a0fb40 elementor-widget elementor-widget-heading\" data-id=\"76a0fb40\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Chez Ontera <strong>vous comptez<\/strong>. Passez en revue nos services d'accessibilit\u00e9.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6965f937 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"6965f937\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xl\" href=\"https:\/\/www.ontera.ca\/fr\/accessibility-services\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Services d'accessibilit\u00e9<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f308da1 e-flex e-con-boxed e-con e-parent\" data-id=\"f308da1\" data-element_type=\"container\" id=\"faq\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-25a1446 e-con-full e-flex e-con e-child\" data-id=\"25a1446\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-580af71 e-flex e-con-boxed e-con e-child\" data-id=\"580af71\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a94bffa elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"a94bffa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions de clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8dff07 elementor-widget elementor-widget-text-editor\" data-id=\"c8dff07\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"opener\">R\u00e9cemment, Bell Aliant a finalis\u00e9 l\u2019acquisition d\u2019Ontera aupr\u00e8s de la Commission de transport Ontario Northland (CTON). Bell Aliant exerce ses activit\u00e9s dans certaines communaut\u00e9s en Ontario sous la marque Bell ainsi que celles de KTMS, DMTS et NorthernTel.<\/p><p>Veuillez consulter la FAQ pour trouver les r\u00e9ponses aux questions les plus fr\u00e9quentes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b2e96cf e-con-full e-flex e-con e-child\" data-id=\"b2e96cf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48ad920 elementor-widget elementor-widget-n-accordion\" data-id=\"48ad920\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7620\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7620\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Vais-je continuer \u00e0 r\u00e9gler ma facture de la m\u00eame fa\u00e7on? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7620\" class=\"elementor-element elementor-element-f9ad211 e-con-full e-flex e-con e-child\" data-id=\"f9ad211\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7620\" class=\"elementor-element elementor-element-bd7ee3b e-flex e-con-boxed e-con e-child\" data-id=\"bd7ee3b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c29c970 elementor-widget elementor-widget-text-editor\" data-id=\"c29c970\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Tout changement apport\u00e9 au mode de paiement des factures sera indiqu\u00e9 sur votre relev\u00e9 et vous sera communiqu\u00e9 longtemps \u00e0 l\u2019avance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7621\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7621\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Vais-je devoir modifier mes num\u00e9ros de t\u00e9l\u00e9phone, mes services ou tout autre \u00e9l\u00e9ment de mon compte? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7621\" class=\"elementor-element elementor-element-b742ce0 e-con-full e-flex e-con e-child\" data-id=\"b742ce0\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7621\" class=\"elementor-element elementor-element-7fd390c e-flex e-con-boxed e-con e-child\" data-id=\"7fd390c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4ebb1a elementor-widget elementor-widget-text-editor\" data-id=\"a4ebb1a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Non. Les clients conserveront leur num\u00e9ro de t\u00e9l\u00e9phone et leur adresse de courriel actuels, de m\u00eame que les options, les services interurbains, les services sans fil et les services Internet auxquels ils sont abonn\u00e9s. Tout changement leur sera communiqu\u00e9 longtemps \u00e0 l\u2019avance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7622\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7622\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Actuellement, je re\u00e7ois une facture d\u2019Ontera et une de Bell. Mes services seront-ils regroup\u00e9s sur une m\u00eame facture par suite de la fusion? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7622\" class=\"elementor-element elementor-element-8fcfbd8 e-con-full e-flex e-con e-child\" data-id=\"8fcfbd8\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7622\" class=\"elementor-element elementor-element-dfc0d8e e-flex e-con-boxed e-con e-child\" data-id=\"dfc0d8e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1691204 elementor-widget elementor-widget-text-editor\" data-id=\"1691204\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Non. En ce moment, nous ne pr\u00e9voyons pas regrouper tous les services sur une seule facture. Tout changement touchant la facturation vous sera communiqu\u00e9 longtemps \u00e0 l\u2019avance<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7623\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7623\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quels nouveaux produits offrirez-vous? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7623\" class=\"elementor-element elementor-element-0d6e027 e-flex e-con-boxed e-con e-child\" data-id=\"0d6e027\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7623\" class=\"elementor-element elementor-element-957bdb1 e-flex e-con-boxed e-con e-child\" data-id=\"957bdb1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8e6b68 elementor-widget elementor-widget-text-editor\" data-id=\"c8e6b68\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous pourrons miser sur les bases solides qu\u2019Ontera a jet\u00e9es, puis voir quels services suppl\u00e9mentaires nous pourrions ajouter \u00e0 la gamme par la suite.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7624\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7624\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Le prix des produits augmentera-t-il par suite de cette transaction? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7624\" class=\"elementor-element elementor-element-f95179c e-flex e-con-boxed e-con e-child\" data-id=\"f95179c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7624\" class=\"elementor-element elementor-element-6840556 e-flex e-con-boxed e-con e-child\" data-id=\"6840556\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84206d5 elementor-widget elementor-widget-text-editor\" data-id=\"84206d5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous ne pr\u00e9voyons pas hausser les tarifs dans l\u2019imm\u00e9diat. Toute augmentation ult\u00e9rieure des prix sera li\u00e9e aux modifications apport\u00e9es \u00e0 l\u2019environnement r\u00e9glementaire ou concurrentiel, ainsi qu\u2019aux combinaisons de produits et services. Tout changement pouvant s\u2019av\u00e9rer n\u00e9cessaire par la suite vous sera communiqu\u00e9 longtemps \u00e0 l\u2019avance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7625\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7625\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Avec qui dois-je communiquer si j\u2019ai une question concernant une facture r\u00e9cente d\u2019Ontera ou si je souhaite modifier mes services? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7625\" class=\"elementor-element elementor-element-4506fae e-flex e-con-boxed e-con e-child\" data-id=\"4506fae\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7625\" class=\"elementor-element elementor-element-9ee2c01 e-flex e-con-boxed e-con e-child\" data-id=\"9ee2c01\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86175f5 elementor-widget elementor-widget-text-editor\" data-id=\"86175f5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous pouvez obtenir ces renseignements sur notre site Web ou composer le num\u00e9ro que vous utilisez en ce moment. Tout changement apport\u00e9 aux personnes-ressources des ventes ou du service \u00e0 la client\u00e8le vous sera communiqu\u00e9 longtemps \u00e0 l\u2019avance. Voici les meilleures fa\u00e7ons de communiquer avec Ontera:<\/p><p>Num\u00e9ro sans frais: 1-888-ONTERA (1-888-566-8372)<\/p><p class=\"translation-block\">Adresse de courriel:\u00a0<a href=\"mailto:customer.service@ontera.ca\" target=\"_self\">customer.service@ontera.ca<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Will I still pay my bill the same way?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. Any changes required for bill payments will be reflected on your bill and communicated to you well in advance.\"}},{\"@type\":\"Question\",\"name\":\"Will I need to change phone numbers, services, or anything else about my account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. Customers will keep their same telephone number and email address and the same features, long distance services, wireless and Internet services. Any changes will be communicated well in advance.\"}},{\"@type\":\"Question\",\"name\":\"If I get an Ontera and a Bell bill today, will I get one bill for all services after the merger?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. There are no plans at this time to merge the services into one bill. Any changes to bills will be communicated to you well in advance.\"}},{\"@type\":\"Question\",\"name\":\"What new products will you offer?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We will build on the solid foundation Ontera has and look at what additional products and services we can bring to the table down the road.\"}},{\"@type\":\"Question\",\"name\":\"Will product prices go up as a result of this transaction?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We have no immediate plans for rate increases. Any future price changes would reflect changing regulatory and competitive environments, and changing product and service mix. Should any changes be required in the future, they will be communicated well in advance.\"}},{\"@type\":\"Question\",\"name\":\"If I have a question about my recent Ontera bill, or want to change my Ontera services, who do I call?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"In addition to information on our website, you call the same numbers as you do today. Any future changes to your sales or customer care contacts will be communicated to you well in advance. The best way to reach Ontera is in the following ways:Toll-free: 1-888-ONTERA (1-888-566-8372)Email:\\u00a0customer.service@ontera.ca\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c6bb47e e-flex e-con-boxed e-con e-parent\" data-id=\"c6bb47e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d380cc elementor-widget elementor-widget-heading\" data-id=\"8d380cc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Protection contre l\u2019hame\u00e7onnage et l\u2019escroquerie par courriel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16b0d19 elementor-widget elementor-widget-text-editor\" data-id=\"16b0d19\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"opener\">Vous avez peut-\u00eatre r\u00e9cemment entendu parler d\u2019incidents d\u2019envois de courriels non sollicit\u00e9s, d\u00e9guis\u00e9s en entreprises l\u00e9gitimes et tentant de soutirer des r\u00e9cipiendaires des renseignements de nature personnelle et financi\u00e8re. Peut-\u00eatre en avez-vous-m\u00eame \u00e9t\u00e9 la proie. L\u2019hame\u00e7onnage ou \u00ab la p\u00eache aux donn\u00e9es personnelles \u00bb consiste \u00e0 transmettre des courriels aux abonn\u00e9s en pr\u00e9tendant faussement qu\u2019il s\u2019agit d\u2019une activit\u00e9 l\u00e9gale. Ses auteurs esp\u00e8rent ainsi induire les r\u00e9cipiendaires \u00e0 divulguer des renseignements confidentiels. Les gouvernements, les \u00e9tablissements financiers, les commissaires-priseurs en ligne et les services de paiement en ligne sont souvent la cible de p\u00eacheurs aux donn\u00e9es personnelles.<\/p><p>Veuillez noter qu\u2019Ontera ne vous transmettra jamais de courriel non sollicit\u00e9 vous demandant de divulguer des renseignements de nature personnelle ou financi\u00e8re. Vous ne devez jamais transmettre de renseignements personnels et confidentiels (p. ex., noms d\u2019utilisateur et mots de passe) par courriel, car ce moyen de communication n\u2019est pas s\u00e9curis\u00e9.<\/p><p><strong>Comment se fait la fraude par courriel:<\/strong><\/p><p>La fa\u00e7on la plus r\u00e9pandue consiste \u00e0 envoyer des courriels spontan\u00e9s pour inciter les clients \u00e0 d\u00e9voiler des renseignements personnels et confidentiels. Le courriel frauduleux invite l\u2019utilisateur \u00e0 cliquer sur un lien ou sur une pi\u00e8ce jointe pour l\u2019un ou l\u2019autre des motifs suivants:<\/p><ul><li>Changement ou mise \u00e0 jour des renseignements personnels<\/li><li>Suspension possible du service du client ou du compte<\/li><li>Participation \u00e0 un concours<\/li><li>Apr\u00e8s avoir cliqu\u00e9 sur une pi\u00e8ce jointe ou sur le lien que contient le courriel spontan\u00e9, l\u2019utilisateur est achemin\u00e9 \u00e0 un faux site Web o\u00f9 on lui demande de fournir des renseignements tels que:<ul><li>Son nom d\u2019utilisateur et son mot de passe<\/li><li>Son num\u00e9ro d\u2019identification personnel (NIP)<\/li><li>Son num\u00e9ro de carte de cr\u00e9dit<\/li><li>D\u2019autres renseignements personnels ou confidentiels<\/li><li>Comment reconna\u00eetre une fraude<\/li><\/ul><\/li><\/ul><p><strong>Ce type de fraude comporte certains aspects communs pouvant vous aider \u00e0 l\u2019identifier:<\/strong><\/p><p>Certaines similitudes peuvent vous aider \u00e0 identifier les escroqueries :<\/p><ul><li>Elle a, de par sa conception, l\u2019aspect d\u2019un site Web ou d\u2019un courriel l\u00e9gitime<\/li><li>De tels courriels non sollicit\u00e9s comportent habituellement un lien ou une pi\u00e8ce jointe que l\u2019on vous invite \u00e0 cliquer<\/li><li>L\u2019adresse du site Web comprend souvent des chiffres ou une adresse IP. Cette adresse peut \u00e9galement comprendre un mot, une phrase ou le mot \u00ab Ontera \u00bb pour le lui donner un aspect plus plausible.<\/li><\/ul><p>Voici un exemple d\u2019hame\u00e7onnage par courriel:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-743832c e-flex e-con-boxed e-con e-child\" data-id=\"743832c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-935d32f elementor-widget elementor-widget-text-editor\" data-id=\"935d32f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>V\u00e9rification de votre adh\u00e9sion<\/strong><\/p><p>Cher client,<\/p><p>Nous avons d\u00e9cel\u00e9 certaines activit\u00e9s suspectes sur votre compte de courrier \u00e9lectronique. Afin de prot\u00e9ger votre compte et nos utilisateurs, vous devez confirmer votre adh\u00e9sion au courrier Web gratuit d\u2019Ontera. Veuillez cliquer sur le lien ci-dessous pour confirmer vos donn\u00e9es d\u2019adh\u00e9sion. Confirmation d \u00bbadh\u00e9sion (ce lien vous acheminera \u00e0 un site Web qui saisirait vos renseignements personnels).<\/p><p>Nous regrettons cet inconv\u00e9nient.<\/p><p>Merci<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b8e4e6 elementor-widget elementor-widget-text-editor\" data-id=\"2b8e4e6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous vous rappelons qu\u2019Ontera ne vous demandera jamais de fournir des renseignements personnels par courriel.<\/p><p class=\"translation-block\">Nous vous prions de communiquer toutes questions \u00e0 notre Service de soutien technique au <strong>1-888-5-ONTERA (1-888-566-8372)<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6faa3ca e-flex e-con-boxed e-con e-parent\" data-id=\"6faa3ca\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f0f9ca elementor-widget elementor-widget-heading\" data-id=\"7f0f9ca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Prot\u00e8gez-vous contre le piratage des \u00e9quipements t\u00e9l\u00e9phoniques<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76142a8 elementor-widget elementor-widget-text-editor\" data-id=\"76142a8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"opener\">Pour faire suite aux rapports de piratage des \u00e9quipements t\u00e9l\u00e9phoniques (autocommutateurs priv\u00e9s ou PBX) d\u2019un bout \u00e0 l\u2019autre de l\u2019industrie, voici quelques conseils pour \u00e9viter un tel piratage t\u00e9l\u00e9phonique:<\/p><ul><li>Modifiez p\u00e9riodiquement le NIP de votre messagerie vocale et \u00e9vitez d\u2019utiliser les NIP par d\u00e9faut (1234, p. ex.)<\/li><li>D\u00e9sactivez le fonctionnement du renvoi d\u2019appel ou d\u2019appel sortant sur les ports de messagerie vocale<\/li><li>Annulez toutes bo\u00eetes vocales inutilis\u00e9es<\/li><li>Restreignez l\u2019acc\u00e8s aux appels sortants apr\u00e8s les heures de travail<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Get in Touch For all inquiries including signing up for Internet services, telephone, long distance plans and data please call: 1-888-5-ONTERA (1-888-566-8372) Email inquiries including information, new account setup, and existing service changes can be sent to customer.service@ontera.ca. For more information on how to share a concern with us. Personal Services Remote Assistance Sign on [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/www.ontera.ca\/fr\/support\/\">Read More&#8230;<span class=\"screen-reader-text\"> from Support<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/fullwidthpage.php","meta":{"footnotes":""},"class_list":["post-208","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support - Ontera<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ontera.ca\/fr\/support\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Ontera\" \/>\n<meta property=\"og:description\" content=\"Get in Touch For all inquiries including signing up for Internet services, telephone, long distance plans and data please call: 1-888-5-ONTERA (1-888-566-8372) Email inquiries including information, new account setup, and existing service changes can be sent to customer.service@ontera.ca. For more information on how to share a concern with us. 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